Connecting data between different systems using API’s or system level connections is an integral part of any digital transformation. Businesses can create a digital mesh using a variety of hand-picked systems rather than finding a one-size-fits-all solution.
At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). With the current outbreak of the coronavirus, contact centers face an entire new set of challenges.
Social Media has been adopted, by and large. Whether or not you’re an avid tweeter or adding to your Instagram story daily, it’s safe to say social media is here to stay. What does this mean for businesses? Well, most companies today have embraced social media platforms for marketing
A document management solutions provider, PowerDMS helps other companies ensure staff has secure access to critical content and the ability to publish important policies and procedures to their communities. Headquartered in Orlando, Florida, they must stay prepared for the possibility of a
Employee engagement is defined as the emotional investment employees make in their organizations. It is the passion,
Manager
Steave: Lorem ipsum dolor sit amet.
Anna: Etiam condimentum nisi nulla, eget fermentum nibh hendrerit et sagittis porta.
Steave: Nullam arcu turpis, commodo eu nulla imperdiet, molestie cursus purus. Praesent sed arcu in, bibendum nulla.
Anna: Curabitur sit amet gravida enim. Vestibulum a enim est.
Customer-centric companies who have made the transition to work-from-home
ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities. This AI-infused solution delivers both historical and real-time data that allows agents to access relevant customer information and offer personalized interactions.
